Contact us | City of Casey

Avoid the phone queues and ensure you contact the right team online.

Pay your rates

Use a Visa or Mastercard online safely via SecurePay.

Request a copy of your rates notice

Quickly order online.

Report an issue

The fastest way to let us know that something needs fixing.

Book a hard rubbish collection

Available twice a year per property.

Order bins for new property

Select a bin package that suits your property.

You must register your cat or dog once it is aged over 3 months.

National Relay Service(NRS)

You can call us through the National Relay Service if you have a hearing impairment. The NRS is available to everyone at no additional charge.

Speak and Listen (speech-to-speech relay), call 1300 555 727 and ask for 03 9705 5200
Internet relay, you can connect to the NRS and then ask for 03 9705 5200

Translating and Interpreting Service (TIS)

If you need language assistance, call our interpreter service (TIS) on 131 450, state the organisation as the City of Casey and quote our phone number 03 9705 5200.

Other ways to contact us

Post

PO Box 1000 Narre Warren, Victoria 3805

In person

Bunjil Place
2 Patrick Northeast Drive
Narre Warren 3805
Monday - Friday: 9:00 am - 4:00 pm
View map

Cranbourne Park Shopping Centre
Shop 156, South Gippsland Highway
Cranbourne 3977
Monday - Friday: 10:00 am - 2:00 pm
View map

Phone

(03) 9705 5200

Email

caseycc@casey.vic.gov.au

If you'd like a quicker response, please use the contact us form instead.

Chat

You can also click/tap the message icon in the bottom right of your screen to access our Casey Assist chatbot or speak directly with a Customer Service Officer when available.