Refunds request
You can request a refund for your pet registration by filling out and submitting one of the following forms. Provide your details and the reason for your refund request.
Request dog registration refund
Request cat registration refund
Notify us of a deceased pet
We may refund the remaining portion of the pet's annual registration fee. Refunds are calculated based on the date of the pet's death and exclude the $4.51 Victorian Animal Levy. Proof of initial registration payment must be provided before a refund can be issued.
- If your animal passes away before 10 June — 100% fee refund.
- If your animal passes away between 10 June and 10 October — a 50% fee will be refunded.
- If your animal passes away after 10 October - No refund is applicable.
- If your dog is of a restricted breed, a death certificate must be provided before a refund can be issued.
Update your microchipping details
Ensure you notify your microchipping provider of your pet's death. In Victoria, this is usually the Central Animal Records.
Surrender your pet
If you wish to surrender your pet, take it to your nearest Council pound.
Alternatively, we can pick it up within seven days. When an officer collects your pet, you must complete a surrender form.
Registration fees will not be issued for surrendered pets.